INDUSTRIES · ACCOUNTANTS
IT support for accountants, from a team that answers
For practices of 5 to 200 people that hold client financial data all year and can't have systems fail in January. IT support from £160 a month, Microsoft 365 from £8.50 a user, no contract.
IT support for accountants in brief
Quick answer: IT support for accountants from Tech Optimised means one small senior team looks after your practice's laptops, Microsoft 365, email security, backups and phones, remotely, with a reply within 1 to 2 hours between 9am and 4pm UK time. Plans start at £160 a month including 2 hours of support, then £80 an hour, with no contract.
Best for: Practices of 5 to 200 people that want one team for everything and a price they can see before they sign.
1 to 2 hours
Reply time
Between 9am and 4pm UK time, from someone who already knows your setup.
Within a week
To switch provider
Planned away from your deadline weeks. Your team keeps working throughout.
Every client
Has stayed
Every practice and business we've signed is still with us.
No contract
Month to month
Each service is priced on its own and billed monthly.
What goes wrong with IT in an accountancy practice?
Most IT problems in a practice aren't dramatic. They're a laptop that won't start on the Monday of deadline week, a leaver whose login still works, or a client's accounts sent from a personal email address because the work one wasn't set up on a new phone. Each one costs a few hours, and in January a few hours is a lot.
The quieter risk is email. A practice sends and receives financial information all day, which makes it a target for spoofing: someone sends an email that appears to come from your domain, asking a client to change payment details. Unless your domain is set up to block this, nothing stops it, and your own emails are more likely to land in spam as a result.
Then there's the question nobody asks until it matters: if the office flooded tonight, where is the client data, and how quickly could the team be working again from somewhere else? Microsoft keeps deleted files and email for a limited time only, so a separate backup is what lets you get something back after that window closes.
Is your practice exposed?
Four questions worth asking this week.
Could a leaver still open client files tomorrow?
If a laptop died in January, how long until that person was working again?
Does anyone check your emails aren't landing in spam?
Who do you call when something breaks, and how fast do they reply?
What we look after for accountants
Each service is sold on its own, so you only pay for what the practice uses.
IT support and helpdesk
Laptops, logins, printers and the software your practice runs on, with a reply within 1 to 2 hours. From £160 a month.
Microsoft 365
Email, files and Teams set up so client data stays inside the practice, with starters and leavers handled the same day. From £8.50 a user a month.
Business phones
Calls that follow your team between office and home, with call recording included. Extensions start at £22 a month.
Domains and email hosting
Your domain registered in the practice's name, locked against changes and renewed automatically.
Email security
Stops anyone sending email pretending to be your practice, filters phishing before it reaches the inbox, and keeps your own emails out of spam.
Backup
Microsoft 365 and laptops backed up to UK data centres, so a deleted file or a dead laptop isn't a lost week. Every restore is done remotely.
How does switching IT provider work for a practice?
Switching takes a week at most, and we plan it away from your busiest weeks. Your team keeps working throughout.
01
A short call
Who you are, how many people, what's going wrong and when your deadlines fall.
02
We audit your setup
Licences, devices, backups and who has access to what. Then we confirm your switch date.
03
We take over
We deal with your outgoing provider and take over your Microsoft 365 licences without cancelling anything, as an official Microsoft partner.
04
Support begins
From that date your team comes to us, and we work through the issues the audit turned up, starting with anything that puts your data at risk.
The whole switch takes a week at most from the first call, and we confirm your start date after the audit.
What it costs a 10-person practice
Prices are per service, so a practice only pays for what it uses. A 10-person practice on Microsoft 365 Business Standard pays £155 a month for the licences and our management of them, billed monthly. IT support is a separate plan from £160 a month, which includes 2 hours of support time; anything beyond that is £80 an hour. There's no contract on either.
Work it out for your team size on the Microsoft 365 calculator →
£155
Microsoft 365 Business Standard a month, 10 users
£160
IT support a month, 2 hours included
£80
An hour beyond the 2 included, no contract
Work we've done for firms like yours
We don't yet have an accountancy practice as a client, so these are the professional firms closest to one. Every client we've signed has stayed.
FAQs
Questions accountants ask before switching
We support the laptops, logins and Microsoft 365 your software runs on, and we deal with the software vendor's support team on your behalf when something inside their product goes wrong. Tell us what you use on the first call and we'll say plainly what we can and can't cover.
We wouldn't switch you in January. We plan the switch away from your deadline weeks, it takes a week at most, and your team keeps working throughout because your current systems stay live until the handover is done.
Microsoft 365 is set up so files stay inside the practice, leavers lose access the same day, email security filters phishing before it arrives, and your domain is set up so nobody can send email pretending to be you. Backups go to UK data centres.
No. Everything is done remotely, which is why we can work with practices anywhere. Handsets for phones are delivered ready to plug in.
IT support starts at £160 a month including 2 hours of support, then £80 an hour. Microsoft 365 is from £8.50 a user a month including the licence. Each service is priced on its own, with no contract.