Project
IT brought under one team after a phishing near miss.
Pathway Risk had its IT spread across several suppliers and had just had a near miss with a phishing email. We brought it all under one team, backed up its Microsoft 365 and laptops, and put spam filtering on its email. The whole move took days rather than weeks.
We reply within 1 to 2 hours.
Pathway Risk, UK
Email Security
Where they were
Pathway Risk is a London security and risk management firm working across commercial property, events, private clients and corporate teams. Its IT was spread across several suppliers, with no single team responsible for all of it, so when something went wrong it wasn't always clear who to call. Then a phishing email nearly got through. For a firm whose clients trust it with their security, that near miss made the gaps hard to ignore.
At a glance
Business: Security and risk management
Location: London, UK
Services: IT support, backup, email security
What we did
We brought Pathway Risk's IT under one IT support team, so there is now one place to go for anything from a laptop problem to an email issue.
We then set up backups for Microsoft 365 and the team's laptops. Microsoft keeps deleted email and files for a limited time, so a separate backup is what lets a business get something back after that window closes, or after an accidental deletion. With the laptops backed up too, a lost, stolen or failed machine doesn't take anyone's work with it. The backups are stored in UK data centres, and every restore is done remotely.
Finally, we put spam filtering on Pathway Risk's email, so suspicious messages are checked and held back before they reach anyone's inbox. That deals directly with the kind of email that caused the near miss.
The whole move took days rather than weeks, and day to day the team emails us when something needs fixing. We reply within 1 to 2 hours, 9am to 4pm UK time.
What changed
Pathway Risk now deals with one team for its IT, its Microsoft 365 and laptops are backed up, and since the move the team hasn't had a problem with spam or phishing emails.
Pathway Risk is still with us, and every client we've signed has stayed. Each service runs on its own, month to month, so it can add or drop services as the business changes.
Tell us about your setup
Tell us how many people you have, what you use and what you need help with. One of our team will come back to you within 1 to 2 hours with a plan and a price for what you need.
You'll hear back from a named person on our team, not an automated reply. The first call takes about 15 minutes and covers your team, your systems and what you need fixed first.
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