Terms and Conditions
How payment works, how to stop a service and the terms that apply to everything we do for you.
Terms and Conditions
Last updated: 9 November 2026
These terms apply to every service Tech Optimised provides: IT support, Microsoft 365, business phone systems, domains, email and hosting, cyber security, backup and email security. By using any of our services, you agree to them.
Who we are
Tech Optimised is the trading name of Tech Optimised Limited, a company registered in England and Wales (company number 15092219). Our registered office is Suite 5, 1-2 Leonard Place, Westerham Road, Keston, Kent BR2 6HQ.
Our services and prices
Each service is sold on its own and runs month to month with no contract, unless you ask us for one. Where a service has a minimum term, we'll tell you before you agree to it. Your monthly price is the one we give you when you agree a service with us. Support time beyond the hours in your IT support plan, and any ad-hoc or out-of-hours support, is charged at the hourly rates we agree with you and added to your next payment. Project work, such as cyber security, backup set-up and Email Health Check fixes, is priced before we start.
How you pay
Every service is paid month by month by Direct Debit, collected through Stripe at the start of each month. You set up the Direct Debit once, when you start with us, and each month's payment is then taken automatically.
Microsoft 365 licences
Microsoft 365 licences are billed monthly alongside your management fee, so you aren't tied into Microsoft's annual commitment. If you move to us with licences already on an annual term, they stay as they are until they renew, and we move them across at that point.
If a payment fails
If a Direct Debit payment fails or is cancelled, we may pause your services straight away. They'll be switched back on once the payment has been made.
Stopping a service
You can stop any monthly service whenever you like. Tell us through our contact form or by email to our team, and the service will end on the last day of the current month. No further payment will be taken after that, and payments already made for the current month aren't refunded. If a service has a minimum term, it runs to the end of that term before it can be stopped.
Supplier agreements, security and data
These are our standard terms of business. Because every service runs month to month, we don't ask you to sign a separate master services agreement, but if your business has its own supplier agreement, we're happy to review it with you. The same goes for supplier security questionnaires: send yours over and we'll complete it in full. Tech Optimised is an official Microsoft partner, and your Microsoft 365 tenant, licences and devices are managed through Microsoft's own partner tools and admin centres. How we handle personal data is set out in our Privacy Policy.
Changes to these terms
We may update these terms from time to time, and the version on this page is the one that applies. If a change affects how or when you pay, we'll tell you before it takes effect.
The law that applies
These terms are governed by the law of England and Wales.
Questions
If you have a question about these terms or a payment, send us a message through our contact form and we'll come back to you.