Polkadot Plumbers, UK
IT Support
Where they were
Polkadot Plumbers is a London plumbing, heating, electrical and renewables business. Its IT was spread across several providers, with no single team looking after it. Each provider handled one piece, so a problem that crossed two of them could bounce between suppliers, and there were several invoices to check every month. It had become a mess, and the business wanted one team to take the whole thing on.
At a glance
Business: Plumbing, heating, electrical and renewables
Location: London, UK
Services: IT support, Microsoft 365, spam filtering
What we did
We took over Polkadot's monthly IT support, so there is one team to email for anything that goes wrong, and we reply within 1 to 2 hours, 9am to 4pm UK time.
We also look after its Microsoft 365 email. For a business whose engineers spend the day out on jobs, email has to work as well on a phone as it does in the office, and Microsoft 365 keeps mail, calendars and contacts the same on every device.
On top of that, we filter Polkadot's spam, so suspicious messages are held back before they reach anyone's inbox. Because the email and the filtering sit with the same team, there's nobody else to chase when something gets blocked that shouldn't have been.
What changed
Polkadot now gets one monthly invoice for its IT, email and spam filtering, and has one person to deal with rather than several providers to chase.
Polkadot Plumbers is still with us, and every client we've signed has stayed. Each service runs on its own, month to month, so it can add or drop services as the business changes.
Tell us about your setup
Tell us how many people you have, what you use and what you need help with. One of our team will come back to you within 1 to 2 hours with a plan and a price for what you need.
You'll hear back from a named person on our team, not an automated reply. The first call takes about 15 minutes and covers your team, your systems and what you need fixed first.
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